Refund policy

Our products are all made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.

To be eligible for a return, your item must be:

• In the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• The item has absolutely no marks or stains (including makeup and spray tan)
• The item does not have any odor (including deodorant, perfume, body odor or washing powder)
• You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@doughnutdoughnut.net with the following information:

• Your order number
• Name of the item(s) you wish to return/exchange
• Reasons for the return/exchange
• Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.

Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.

We accept returns in China and the US. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@doughnutdoughnut.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.

If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.

* Faulty problems include broken holes, unsewn seams, and damaged segments.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to DoughnutDoughnut will be refused upon delivery and returned to the sender.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Please Note:

• Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
• The original shipping fees are non-refundable.
• The customer is responsible for all return or exchanges shipping costs.
• And we are unable to provide shipping labels.

 

Lost Items
DoughnutDoughnut is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
DoughnutDoughnut is also NOT responsible for any incorrect shipping information you provide.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@doughnutdoughnut.net.